Refund & Cancellation Policy

This policy explains how free trials, subscriptions, cancellations and refunds work for the Taxract platform. It forms part of our Terms of Service.

Free trial

New accounts get a free trial with access to every feature. No card or payment details are needed to start, and you are never charged automatically when the trial ends. After the trial your account becomes read-only until you choose a paid plan; your data is not deleted.

Subscriptions

Paid plans are prepaid for a month or a year and are billed in advance, with GST. Plans do not renew automatically — we remind you before your plan ends, and you renew from the Billing page. A GST tax invoice is issued for every payment.

Cancellation

As plans do not renew automatically, there is nothing to cancel: simply don't renew. Your plan stays fully active until the end of the period you paid for. After that, the account becomes read-only, and you can still sign in, view and export your data.

Changing plans

When you move to a higher plan or from monthly to yearly, the unused part of your current period is credited against the new price. Moves to a lower plan take effect from your next renewal.

Refunds

Because every plan can be tried free before paying, subscription fees are non-refundable once a period has started, except as required by law. If you were charged twice for the same order, or charged for a payment that did not activate your plan, contact us and we will refund the extra amount to the original payment method, usually within 5–7 business days of approval.

Contact us

Questions about billing or refunds can be directed to info@taxract.com.